Encryption everywhere
Data is encrypted in transit (TLS) and at rest. Secrets and keys are managed, not hard-coded.
Trust
Security at Fidiora
We treat your data the way we'd want ours treated: encrypted, access-controlled, and never sold. Here is how we protect it.
Access controls
Least-privilege access, role-based permissions, and audit logging on enterprise plans.
Reliable infrastructure
Hosted on reputable cloud providers with backups, monitoring, and isolation between tenants.
Data ownership
Your data is yours. We never sell it or use your conversations to train third-party models.
Data protection
All traffic to Fidiora is encrypted with TLS. Stored data is encrypted at rest. We separate customer data so that one account cannot access another's, and we apply least-privilege access internally so staff only reach what they need to support you.
AI and your content
Fidiora answers using your connected help docs, website, and past tickets. Content sent to model providers is used only to generate a response for your account, and not to train their models. Read more in our Privacy Policy.
Reliability
We monitor the service continuously and run regular backups. Live uptime, incident history, and planned maintenance are posted on our Status page.
Enterprise controls
Enterprise plans add SSO and SAML, role-based access, audit logs, custom data residency, and SLA commitments. Talk to us about your specific requirements on the Pricing page.
Compliance
We align our practices with recognized security standards and are happy to share details and documentation under NDA. Confirm current certifications and reports with our team before launch.
Report a vulnerability
If you believe you have found a security issue, please email security@fidiora.com with details so we can investigate quickly. We appreciate responsible disclosure and will work with you on a fix.