Migration guides,
including when not to
20 guides covering what to export, what breaks, how long it takes, and the cases where staying put is the better decision.
Read this first
Most support migrations are triggered by cost or queue volume, and neither is fixed by a different queue. Before planning one, write down the specific capability you need and do not have. If you cannot name it, the problem is inbound volume, and that has a much cheaper solution.
Migrating away from Chatwoot Migrating off self-hosted Chatwoot in 2026: export the database, weigh operating cost against data control, and the questions to ask a commercial vendor first. Migrating away from Crisp Moving off Crisp: what the flat price is worth, what you are actually missing, and how to add resolution without switching tools. Migrating away from Freshchat Freshchat is Freshworks' live chat and messaging product. What it is, how its plans and Freddy AI sessions are billed, and how to move off it safely. Migrating away from Freshdesk Leaving Freshdesk after the 2026 price rise? What to export while your account is active, what you must rebuild, and why layering AI first usually costs less. Migrating away from Front Moving off Front: what cross-team collaboration is worth, and why reducing inbox volume often solves the cost problem instead. Migrating away from Gorgias Moving off Gorgias: what you lose in store-native actions, and why reducing ticket volume often solves the problem instead. Migrating away from Groove Migrating from Groove in 2026? Name the missing capability first, export conversations and knowledge base content, and see when layering AI beats a full move. Migrating away from Help Scout Help Scout data migration in 2026, either direction: exporting mailboxes and Docs, moving to Help Scout via its API, and when layering AI beats switching tools. Migrating away from Hiver Moving off Hiver: what the Gmail-native advantage is worth, and what triggers a genuine migration. Migrating away from HubSpot Service Hub Moving off HubSpot Service Hub: what the shared customer record is worth and why layering resolution usually beats replacing it. Migrating away from Intercom How to migrate from Intercom in 2026: export conversations and contacts via the API, what is hardest to replace, and how to keep AI at a cost you can forecast. Migrating away from Jira Service Management Moving external support off Jira Service Management while keeping the engineering link that makes it valuable. Migrating away from Kustomer What data migrates from Kustomer, how Kustomer to Intercom or Salesforce moves work in 2026, and why layering AI first can spare you a second implementation. Migrating away from LiveAgent Moving off LiveAgent: what the bundled voice is worth, and how to reduce digital volume without losing phone capability. Migrating away from osTicket Moving off osTicket: counting the true operating cost of self-hosting and what a modern replacement needs to cover. Migrating away from Salesforce Service Cloud Planning a Salesforce Service Cloud migration in 2026? What to export, what the CRM link is worth, how long it takes, and a cheaper way to cut cost first. Migrating away from Tawk.to Moving off Tawk.to: why a free widget stops working, and what to look for in a replacement that actually answers. Migrating away from Tidio Moving off Tidio in 2026: export your chat history, swap the widget script in minutes, and replace hand-built bot flows with AI that answers from your own docs. Migrating away from Zendesk A practical guide to moving off Zendesk: what to export, what breaks, and why adding AI resolution first is usually the cheaper intervention. Migrating away from Zoho Desk Moving off Zoho Desk: what the Zoho CRM link is worth, what to export, and why layering resolution is usually the cheaper route.
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