One platform that resolves,
captures, and routes.
Four pillars do the heavy lifting, and every one is configured by your CX team, not your engineers. Here's how each works.
Answers that actually resolve
Fidiora answers customers around the clock, grounded strictly in your help docs, website, and past tickets, accurate, on-brand, and never made up. When a question is beyond it, it hands off to a human instantly, with full context.
- Grounded in your content, answers cite the source
- Graceful, instant handoff the moment a human is needed
- 24/7 coverage across web, email, and chat
Turn conversations into pipeline
Buying signals show up in support all day. Fidiora spots that intent, qualifies it inside the same chat, and hands sales a warm lead with full context. Support quietly becomes one of your best growth channels.
- Detects intent and qualifies without breaking the conversation
- Captures company, plan interest, and team size automatically
- Routes to sales with the full transcript attached
A pipeline you can shape
Your workflow isn't a vendor's template. Build stages, custom statuses, and routing that match how your team works, by dragging and dropping. Move a ticket, add a column, change a path. It takes minutes and it sticks.
- Drag-and-drop stages and custom statuses
- Routing rules that follow your real escalation paths
- A clear board the whole team can read at a glance
AI Handling 4
Needs Human 2
Resolved 9
A rule engine that knows your customers
Not every customer should be treated the same. Identify who's free vs. paid, their region, plan, or VIP status, then route, prioritize, and respond accordingly. You write rules in plain language; no developer.
- Segment by plan, region, value, or VIP status
- Prioritize and route automatically
- Plain-language conditions, change them yourself in minutes
Everything you'd expect,
included, no add-ons
The fundamentals every support team needs, built in and unmetered. No "that's on a higher tier" surprises.
Shared inbox
One queue for the whole team, with assignment and collision detection.
Tickets & tags
Organize, filter, and report with flexible tags and statuses.
SLAs & macros
Set response targets and reusable replies for speed and consistency.
Multichannel
Web chat, email, and more, one place, one history per customer.
Analytics
Resolution rate, response time, deflection vs. real resolution.
Spend caps
Set a monthly ceiling so the bill never surprises you.
Roles & access
Control who can see and change what, across your team.
Your data, yours
We never sell your data or use it to train third-party models. Export or delete it anytime.
One price. Per resolution.
That's the whole bill.
Unlimited seats, every channel, all four pillars, included. You only pay when a customer is genuinely helped.
See Fidiora resolve a ticket in 60 seconds.
No credit card, no sales call required. Connect your docs and watch it work.
No credit card · Live in under an hour