Pricing

Pay per resolution.
Pay less as you grow.

No seats. No setup fees. No add-on modules. No charges for handoffs or silence. Two rates, applied automatically every month.

Starter rate
$0.69 / resolution

For the first 1,000 resolutions each billing month.

Growth rate · automatic
$0.45 / resolution

For every resolution after 1,000 in the same month.

How it adds up: only the resolutions past 1,000 get the lower rate, like a tax bracket, so your bill never jumps at the line. 3,000 resolutions in a month = 1,000 × $0.69 + 2,000 × $0.45 = $1,590, about $0.53 each.

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01

Cost Estimator

See your bill before
you commit

Drag the sliders. We'll estimate your monthly bill with both rates applied, and what the same volume would cost on a seat-based tool.

50050,000
20%90%

Resolution rate is the share of conversations Fidiora closes without a human. You only pay for these, handoffs are free.

Your estimated Fidiora bill
$1,703
3,250 resolutions / mo 1,000 × $0.69 + 2,250 × $0.45 · about $0.52 each
Seat-based tool (5 seats + $0.99 AI outcomes)$3,713
Fidiora$1,703
You'd save ~$2,010/mo vs. a seat-based tool

Comparison uses illustrative assumptions: $99 per seat × 5 seats plus $0.99 per AI resolution, the per-outcome price Intercom lists for Fin. Your actual savings depend on your current tooling.

02

Rates

Two rates, one bill.
Nothing to pick.

Starter and Growth are not plans. Every account gets both, automatically, and the whole platform is included at every volume.

Starter First 1,000 resolutions each billing month
$0.69 / resolution

Where every account starts. Pay only for genuine resolutions, with no minimum and no contract.

  • Unlimited seats & agents
  • AI chat + free human handoff
  • All channels
  • Pipeline + rule engine
  • Lead capture
  • Analytics & spend caps
Create Free Account
Automatic Growth Every resolution after 1,000 in a month
$0.45 / resolution

Applied automatically from resolution 1,001 each billing month. Nothing to switch on, no contract, and the bill never jumps at the line.

  • Everything in Starter
  • Lower rate kicks in by itself
  • Only resolutions past 1,000 move to $0.45
  • Count resets every billing month
  • Spend cap still applies
Create Free Account
Enterprise High volume and advanced security
Custom

Custom volume pricing, SSO, audit logs and a dedicated partner. Book a demo by email.

  • Everything in Growth
  • SSO & SAML
  • Role-based access & audit logs
  • Custom data residency
  • SLA guarantees
  • Dedicated support & onboarding
Book a Demo
What a month costs at different volumes
Resolutions in the monthHow it is billedMonthly billAverage per resolution
500 500 × $0.69 $345 $0.69
1,000 1,000 × $0.69 $690 $0.69
3,000 1,000 × $0.69 + 2,000 × $0.45 $1,590 $0.53
10,000 1,000 × $0.69 + 9,000 × $0.45 $4,740 $0.47
03

What you'll never be charged for

The fees that quietly triple a competitor's invoice simply don't exist here. Ever.

Set a monthly cap. Pick a ceiling and the bill can never go past it. Never get a surprise invoice.
The seat-based invoice versus the Fidiora bill.
  • Seat fees
  • Setup & onboarding fees
  • Add-on modules
  • Separate AI / Copilot pricing
  • Channel surcharges
  • Assumed or silent resolutions
  • Escalations to a human
FAQ

Straight answers.

How does Fidiora pricing work?
You pay per genuine resolution, with two rates applied automatically each billing month. The first 1,000 resolutions cost $0.69 each. Every resolution after that costs $0.45. Seats, channels, handoffs to humans and abandoned chats cost nothing.
Do I have to choose between Starter and Growth?
No. They are not plans you pick, they are rates. Every account pays $0.69 for its first 1,000 resolutions in a month and $0.45 for the rest, automatically. Nothing to upgrade, no contract.
Does crossing 1,000 make all my resolutions cheaper?
No, only the ones above 1,000, like a tax bracket. That is why the bill never jumps at the line. Example: 3,000 resolutions = 1,000 × $0.69 + 2,000 × $0.45 = $1,590, about $0.53 each.
What exactly counts as a resolution?
A resolution is when Fidiora answers a customer and their issue is genuinely closed, not an abandoned chat or a silent timeout. Handoffs to a human are always free. Read the full plain-English definition on the How we define a resolution page.
How does this compare with Intercom Fin?
Intercom lists Fin at $0.99 per outcome, and its pricing page says an outcome is counted when a customer confirms the issue is resolved, does not ask for more help after Fin responds, or when Fin completes a workflow, including handoffs. Fidiora charges $0.69, then $0.45 above 1,000 a month, never bills handoffs or silence, and has no seat fees. Check Intercom's current pricing page before comparing.
Is there really no seat fee?
Correct. Add your whole team, and your whole company, at no extra cost. You pay only for genuine resolutions.
Can I set a spend cap?
Yes. Set a monthly ceiling; when you approach it, Fidiora notifies you or routes everything to your team. The bill can never exceed your cap.
Do I need to migrate or involve engineers?
No migration, no engineers. Fidiora works alongside your current helpdesk, and setup takes under an hour. The getting started guide walks through every step.
How do I sign up?
Create your account at portal.fidiora.com. No credit card is needed to start. If you would rather see it first, book a demo by emailing support@fidiora.com.
Is my data used to train models?
No. Your data is yours. We don't use your conversations or customer data to train third-party AI models, and we never sell it. You can export or delete it at any time.
Get Started

Predictable pricing, starting today.

Start free and only pay when a customer is actually helped.

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