Create a Jira issue from a confirmed bug report in a chat
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Fidiora + Jira
Some support conversations are really bug reports or feature requests. Fidiora handles the customer side, and when a real engineering issue surfaces, it can become a Jira ticket with the details your developers need. That closes the gap between what customers report and what your product team works on.
Jira is a project and issue tracking tool that engineering and product teams use to plan work and track bugs.
What you can do with
Fidiora and Jira
Capture feature requests with the customer's exact wording
Attach the conversation so engineers have repro context
Link recurring complaints to a single Jira issue to show demand
Notify support when a linked Jira issue is resolved
02
How to connect
Fidiora connects through standard methods like API, webhooks, or your automation tool.
1
Connect Jira
Link Fidiora to Jira through the API or an automation tool like Zapier.
2
Define what becomes an issue
Set the rules for when a conversation creates a Jira ticket and which project it lands in.
3
Map the details
Decide which fields, labels, and priorities the new issue should carry from the conversation.
FAQ
Questions
Will every chat create a Jira issue?
No. You set the rules, so issues are created only for confirmed bugs or requests you choose to track.
How does the connection work?
Through the API or an automation tool. Fidiora can create a Jira issue with the conversation context when your trigger fires.
Can we tie repeated reports together?
Yes. You can route similar reports to one issue or label, so your product team sees how often something comes up.
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Get Started
See Fidiora resolve a ticket in 60 seconds.
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