Serve buyers and sellers correctly
A rule engine identifies whether the person is a buyer or seller and tailors the answer and routing, so each side gets the right help.
← Industries AI customer support
AI customer support
for Marketplaces
Marketplaces support two audiences at once: buyers and sellers, each with their own questions. Fidiora resolves the repetitive questions on both sides, identifies who it is talking to, and routes disputes and edge cases to the right team.
01
Marketplaces support pain points
- Two distinct audiences with different needs
- Disputes between parties need careful human handling
- Volume scales fast with both supply and demand
- Repetitive onboarding and payout questions
- Inconsistent answers erode trust on both sides
Built for how Marketplaces
teams work
Route disputes to people
Conflicts between parties should reach a human quickly. Fidiora resolves the routine and escalates disputes with full context.
Scale with the network
As both sides of the marketplace grow, the AI absorbs the repetitive load and you pay only for genuine resolutions.
Example: a seller asks when their payout arrives while a buyer asks about a refund. Fidiora answers both from your policies, and flags the refund as a dispute for a human if the buyer pushes back.
FAQ
Questions
Can it tell buyers from sellers?
Yes. The no-code rule engine can identify the customer type and route and respond accordingly.
How are disputes handled?
Disputes route to your team with the full conversation attached, so people handle the judgment calls while AI handles the routine.
Does cost scale with volume?
You pay per genuine resolution and can cap monthly spend, so growth does not mean runaway support costs.
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