# Pricing, Fidiora

Last updated: 2026-10-08
Canonical page: https://fidiora.com/pricing
Definition of a billable resolution: https://fidiora.com/resolution

Fidiora is an AI-native customer support platform. It charges per genuine
resolution. There are no seat fees, no setup fees, no add-on modules, and no
separate AI or Copilot pricing.

## Pay As You Resolve (self-serve)

- Starter rate: $0.69 per genuine resolution, for the first 1,000 resolutions each billing month
- Growth rate: $0.45 per genuine resolution, for every resolution after 1,000 in the same month
- How the rates combine: automatic, no plan to choose, no contract. Only resolutions past 1,000 get the lower rate (like a tax bracket), so the bill never jumps at the threshold.
- Formula: bill = 0.69 x min(R, 1000) + 0.45 x max(R - 1000, 0)
- Examples: 500 resolutions = $345. 1,000 = $690. 3,000 = $1,590 (about $0.53 each). 10,000 = $4,740 (about $0.47 each).
- Billing unit: one resolved customer issue, not a seat, not a conversation
- Seats: unlimited, $0
- Channels: all included, no channel surcharge
- Minimum commitment: none
- Free trial: yes, start free, no credit card
- Spend cap: yes, set a monthly ceiling. The bill cannot exceed the cap.
- Included at no extra cost: shared inbox, tickets, tags, SLAs, macros,
  multichannel, analytics, drag-and-drop pipeline, no-code rule engine,
  lead capture and qualification, human handoff, roles and access, standard support

## Enterprise

- Price: custom, volume discounts. Book a demo: email support@fidiora.com
- Adds: SSO and SAML, role-based access control, audit logs, custom data
  residency, dedicated support, SLA guarantees, onboarding help

## What is never billed

- Seats or agent licenses
- Setup and onboarding
- Add-on modules or a separate AI tier
- Channel surcharges
- Abandoned chats and silent timeouts
- Assumed or self-reported resolutions
- Escalations and handoffs to a human

## How a resolution is defined

A resolution is counted when Fidiora answers a customer and the issue is
genuinely closed. Abandoned chats, silent timeouts, and any conversation handed
to a human are not billable. The definition is written in the customer's favour
and is published in full at https://fidiora.com/resolution

## Worked example

- 5,000 monthly conversations
- 65% resolved by Fidiora without a human = 3,250 resolutions
- Monthly bill: 1,000 x $0.69 + 2,250 x $0.45 = $690 + $1,012.50 = $1,702.50 (about $0.52 per resolution)
- The remaining 1,750 conversations are handed to humans at no charge

## Comparison basis

Seat-based helpdesks typically stack a per-seat licence, a separate AI or
Copilot add-on, and sometimes per-channel fees. Fidiora has one line item: resolutions.
Always verify a competitor's current pricing on their own site before comparing.

## Contact

- Sign up / log in: https://portal.fidiora.com (no credit card to start)
- Book a demo: email support@fidiora.com (https://fidiora.com/demo)
- General: hello@fidiora.com
- Docs: https://fidiora.com/docs
- Website: https://fidiora.com